1. Return Policy

You may request a return within 7 days of receiving your order, provided the item meets the following conditions:

Eligibility for Return:

• The item must be unused, unwashed, and in its original packaging with tags and labels intact.
• Returns are accepted for:
• Damaged or defective items
• Items received in error (wrong product, size, or color)
• You must raise the request within 7 days of delivery.

Non-Returnable Items:

• Personal hygiene items (e.g., soap dispensers once used)
• Used or washed clothing or home items
• Items marked as “Final Sale” or “Non-Returnable” on the product page
• Free gifts or promotional items

How to Request a Return:

To initiate a return, email us at easypocketcontact@gmail.com with the following:

• Order ID
• Reason for return
• Photos of the item (if damaged, defective, or incorrect)

Once your request is approved, we will arrange a reverse pickup. In case reverse pickup is unavailable in your location, you may be asked to self-ship the item to our return address.

---

2. Exchange Policy

We offer exchanges on the same product if:

• The size doesn’t fit (for clothing)
• The product is defective or damaged
• You received a different product than ordered

Exchange Guidelines:

• Exchange requests must be made within 7 days of receiving the item.
• Exchange is subject to product availability.
• Only one exchange per product is allowed.
• To request an exchange, contact us at easypocketcontact@gmail.com with your order details and reason for exchange. We’ll guide you through the process.

---

3. Refunds

Refund Process:

• Once your return is received and inspected, we will notify you by email or WhatsApp.
• If approved, your refund will be processed within 5–7 business days.

Refund Method:

• Refunds will be issued to the original payment method (UPI, card, or wallet).
• For Cash on Delivery (COD) orders, refunds will be issued via UPI or bank transfer after you provide the necessary details.

---

4. Cancellations

• Orders can be cancelled before they are shipped.
• To cancel, contact us immediately at easypocketcontact@gmail.com
  with your Order ID.

• Once shipped, cancellations are not allowed. You may return the product after delivery as per our return policy.

---

5. Contact Us

If you have any questions about our return and exchange policy, please reach out:

Easypocket Customer Support
Email: easypocketcontact@gmail.com
Website: www.easypocket.in